Verizon at 6310 Grand Avenue, Gurnee, Illinois.

Not great service in store...didn't offer differences or advice around phone choices without me prying or asking questions...also might be a lack of perception , but didn't even offer to help switch and set up the new phone even after making several comments about my dad's lack of technology savvy and knowing I was the owner of the account.
They just said to connect to wifi, and the store was empty. Very disappointing! Pay more attention to your customers and maybe try setting them up before they leave (or at least offer)the store. I've never been in and out of a Verizon so fast and now I know why.

Got checked in instantly after arriving at the store but downhill from there. Went to look at new phones and new plan and the sales guy went immediately to the back to talk with the manager to see what kind of deal he could work up. Sales guy came back with a bunch of pumped up packages with all kinds of high margin accessories and services we weren't interested in. Don't waste your time. Went to Best Buy and got a $200 gift card after buying a Samsung phone and they actually asked me what I wanted instead of pushing some made up "packaged deals".

They do not change information on phones anymore nor do they have a bathroom for the public to use